shipping policy.

Order processing and shipping schedule

Every order is prepared, packed, and quality-checked by hand before it leaves us.

• Order cutoff: Thursday at 11:59 PM Pacific Time.
• Shipping day: Monday.
• Orders placed Monday through Thursday (by the cutoff) ship the following Monday.
• Orders placed Friday through Sunday miss that week's cutoff and ship on the Monday of the following week.

For example, an order placed on a Wednesday ships five days later, on Monday. An order placed on a Saturday ships nine days later, on the Monday after next.

If Monday is a federal or carrier-observed holiday, orders generally ship the next business day.

Where we ship

We ship within the United States, to destinations where the sale and shipment of hemp-derived skin-care products is permitted. All products contain 0.3% THC or less and our products have non-detectable THC; see our current COA for full analysis. We do not ship internationally at this time.

Some destinations may be excluded because of state or local law, carrier rules, or other shipping restrictions. If we cannot legally or safely ship an order, we will cancel it and issue a full refund.

Shipping rates

Shipping charges are calculated and shown at checkout, based on the shipping method you choose and your delivery address. Any free-shipping offers or minimum-purchase requirements will be clearly shown at checkout when available.

Delivery estimates

After your order ships, standard domestic delivery usually takes 2 to 5 business days, depending on the carrier and destination. Delivery times begin when the carrier accepts your package, not when your order is placed.

Delivery times are estimates, not guarantees. Weather, carrier disruptions, holidays, and other events outside our control can cause delays.

Heat and temperature

beabutter is a waterless blend of shea butter and botanical oils, so it can soften or change texture in warm temperatures. We pack every order with care and may hold shipments briefly during extreme heat to protect product quality.

If your jar arrives softened, let it rest at a cool room temperature before opening. A change in texture from heat does not mean the product has gone bad. If you notice leaking, damaged packaging, or anything else that concerns you, please contact us.

Tracking your order

When your order ships, you'll receive a shipping confirmation email with tracking information when tracking is available. Please allow up to 24 hours for tracking updates to appear after the carrier accepts your package.

Shipping address

Please make sure your shipping address is complete and correct at checkout. If you spot a mistake, email info@beabutter.us as soon as possible, and before your scheduled Monday ship date.

We cannot change an address once an order has shipped. If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to send it again.

Damaged, incorrect, or missing orders

If your package arrives damaged, leaks in transit, or contains the wrong item, email info@beabutter.us within 7 calendar days of delivery. Include your order number and photos of the product and the shipping box. See our Refund Policy for the full claim process.

If tracking shows your order was delivered but you can't find it, please check around your delivery location and with neighbors, then contact the carrier. We're also happy to help you look into it.

Returns and refunds

Because beabutter is handcrafted in small batches and intended for personal use, all sales are final and we cannot accept returns. Damaged, defective, or incorrect items are handled separately and may qualify for a replacement. Please see our Refund Policy for details. Nothing in this policy limits any rights you have under applicable consumer protection laws.

Questions about your order

For questions about shipping, tracking, or delivery, email info@beabutter.us or call 619-800-0668. Thank you for supporting beabutter and our small-batch, made-with-care approach.